Basic Policy on Customer Harassment

Under the corporate philosophy of “Good jobs and good lives,” the Company provides services with the aim of achieving a society in which working people have good jobs and lead good lives. Based on its Human Rights Policy, the Company also strives to fulfill its responsibility to respect the human rights of all people involved in its business activities.

In order to ensure mutual respect for human rights between employees and customers and to maintain the provision of appropriate services, the Company hereby establishes this Basic Policy on Customer Harassment, which sets forth its basic approach in the event that it receives complaints, demands, or conduct from customers that lack reasonable grounds or exceed the bounds of what is socially acceptable.

For the purposes of this policy, “customers” include not only users, job seekers, and client companies, but also business partners and other stakeholders.

In accordance with the Act on Comprehensive Promotion of Labor Measures, and Stability of Employment of Workers, and Enrichment of Their Professional Lives, which became applicable to all companies on April 1, 2022, the Company defines conduct constituting customer harassment as set forth below. The examples below are illustrative only and are not intended to be exhaustive.

・Abusive or intimidating language or behavior
・Threats or acts of intimidation
・Remarks or conduct that insult employees of the Company
・Remarks or conduct that undermine the personality or dignity of employees of the Company
・Acts of violence

・Excessive or unreasonable demands that fall outside the scope of the services provided by the Company
・Repeatedly making the same requests or complaints in an excessive manner, thereby unreasonably restraining an employee for a prolonged period
・Demands for apology without reasonable grounds
・Demands for disciplinary action against employees of the Company

・Acts that infringe upon the privacy of employees of the Company
・Defamation or slander on social media or the internet
・Discriminatory remarks or behavior
・Sexual remarks or behavior
・Any other form of harassment

Where the Company determines that conduct constitutes customer harassment, it shall seek a reasonable resolution through discussion and shall endeavor to maintain an appropriate relationship with the relevant customer.

However, where such conduct is deemed malicious, the Company shall respond in a firm manner and may refuse to continue responding to the customer or providing services. The Company shall also take appropriate measures, including consultation with external organizations where necessary.

As an internal measure, the Company shall place the highest priority on the care and protection of employees by providing education and training, establishing internal response frameworks for incidents, setting up consultation channels, and offering care to employees who have been subjected to harassment.

As stated above, the Company seeks to engage sincerely with its customers and to contribute to the realization of a society in which people can work together with mutual respect by providing services that support customers in achieving “Good jobs and good lives.”

Accordingly, the Company requests that customers:

・refrain from engaging in any form of harassment;
・act with respect for others; and
・comply with all applicable laws and regulations.

While the vast majority of customers already comply with these principles, the Company will also continue to uphold them in order to build appropriate relationships with customers, provide high-quality services, and help address the issues they face. The Company appreciates customers’ continued understanding and cooperation.

March 17, 2025
CAREER DESIGN CENTER CO., LTD.
Hiromi Tada
Chairman and CEO